Shipping & Delivery
We ship worldwide. Orders are dispatched within a few business days of confirmation, with delivery times varying by destination. Every order is fully trackable. (Exact timing to be updated once logistics are finalised.)
Shipping & Returns
Shipping & Returns
We want every YIMAI purchase to feel effortless. Below is how shipping, duties, returns and fit support work. Exact timing and fees are confirmed at checkout and by our team.
Duties & Taxes
We ship DDP (duties prepaid): import taxes are either included in the price or shown clearly at checkout, so there are no surprise customs charges when your order arrives.
Returns & Exchanges
Unworn items with tags and original packaging may be returned or exchanged within 14 days of delivery. Made-to-order pieces are non-returnable except for quality issues. (Return window and shipping responsibility subject to final confirmation.)
Fit & Size Exchange
The biggest worry when buying shoes online is fit. Please check our size guide and each style's fit notes before ordering. If the size isn't right, contact us and we will prioritise helping you exchange for the correct fit.
How to Request
Contact us at [email protected] or via customer service with your order number and reason. We will reply within 2 business days with return instructions.